My top-up was rejected. Why?
ZEN allows to top up your account fast and safely in many currencies. The reasons for rejection of account top-up may be:
- insufficient funds on the account from which the transaction was initiated;
- third-party service limits;
- ZEN limits for how much you can top up and on how many top-ups you can make. The limits are set to create a safe and reliable financial ecosystem for our users and cannot be changed. You can't currently see them on the website, in ZEN app, or get them from support chat. You can also reach Zen Care and we'll try to help increase that limit. This usually involves providing additional information and can take a few days.
In the meantime, if your top-up was rejected, consider trying a smaller amount or using a bank transfer.