I forgot the passcode to ZEN app


How can I reset the passcode to ZEN app?


If you forgot the passcode to your account, you may recover it in the ZEN app:

  1. Open the ZEN app.
  2. Provide your phone number, if you aren't logged in yet.
  3. Enter the one-time SMS password.
  4. On the ZEN passcode page, choose the "Forgot?" button.
  5. Follow the prompts to reset access to your account.


If you registered in ZEN via 3rd party service, like Binance, please provide the last 4 digits of the document number you used to open an account on that platform.

Make sure you're providing the last 4 characters of the document number you used to open your ZEN account. The document number is unique for every document. Document used during account opening could have been an ID Card, Passport, Driver's License, or Resident Card.


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