Question
Why my verification failed when I was trying to open a ZEN account? What does "We are unable to open an account for you due to requirements not being met" mean? Can I try to go through the verification process again? Can I get a reason why ZEN can't open an account for me?
Answer
In certain situations, when trying to open a ZEN account, you may see the message "Verification failed. We are unable to open an account for you due to requirements not being met":
This means that we cannot open an account for you due to our security rules and obligations to our service providers. Unfortunately, in such cases the decision is final, and we can't re-enable the verification, including via Customer Support Chat. Unfortunately, due to applicable laws and our Terms and Conditions, our team cannot provide the specific reason for such decision. You can learn more details by reading our Terms and Conditions, available here. We apologize for any inconvenience caused.
If you already have an account with a ZEN and your verification fails during the additional verification (reverification) process, please see: Identity verification on my active ZEN account failed
See also: My verification failed because of blurry ID, or mismatching data