I do not see my account number in ZEN app

Kasia (ZEN Customer Care)

Updated August 27, 2024 12:55

Question

Why can't I see SWIFT IBAN (International Bank Account Number) in my ZEN app? Why can't I see my Polish account number in the ZEN app?

Answer

Please choose the number you cannot see in the ZEN app from the options below:

I don't see my SWIFT account number

If you sign up at ZEN using a Ukrainian ID or Passport, it will not be possible to receive IBAN (International Bank Account Number) for SWIFT transfers. In such a case, SWIFT transfers to your Ukrainian ZEN account, and SWIFT transfers from your Ukrainian ZEN account to other banks will not be possible. However, you will receive all other benefits we provide, such as instant cashback, top-ups with the card, ZEN Buddies feature, transfers via PrivatMoney, and SEPA transfers in EUR.

If a citizen of Ukraine signs up at ZEN using a residence permit issued by one of the jurisdictions permitted for registering in ZEN during the onboarding process, they will have SWIFT account numbers and the option to send and receive SWIFT transfers.

I don't see my Polish account number

Polish account numbers for local transfers in PLN are available to customers verified with a Polish ID card or Polish passport. If your account has been verified with a Polish driver's license or Polish residence card, the Polish account number will not be available on your ZEN account. If you have a Polish ID card or passport, you can update the document on your account.

If you cannot see other account numbers, please see this article to learn more about account numbers available in ZEN.