Question
Why can't I see SWIFT IBAN (International Bank Account Number), Polish account number, or Sort Code in my ZEN app?
Answer
Please choose the number you cannot see in the ZEN app from the options below:
If you sign up at ZEN using a Ukrainian ID or Passport, it will not be possible to receive IBAN (International Bank Account Number) for SWIFT transfers. In such a case, SWIFT transfers to your Ukrainian ZEN account, and SWIFT transfers from your Ukrainian ZEN account to other banks will not be possible. However, you will receive all other benefits we provide, such as instant cashback, top-ups with the card, ZEN Buddies feature, transfers via PrivatMoney, and SEPA transfers in EUR.
If a citizen of Ukraine signs up at ZEN using a residence permit issued by one of the jurisdictions permitted for registering in ZEN during the onboarding process, they will have SWIFT account numbers and the option to send and receive SWIFT transfers.
Polish account numbers for local transfers in PLN are available to customers verified with:
- Polish ID card,
- Polish passport,
- Polish residence card (only if you have Ukrainian citizenship).
If your account has been verified with a Polish driver's license or Polish residence card (if you have citizenship other than Ukrainian), the Polish account number will not be available. If you have the required documents, you can update the data on your account.
If you cannot see other account numbers, please see this article to learn more about account numbers available in ZEN.
See also: Opening ZEN account in Ukraine, Can I receive a transfer via PrivatMoney from Ukraine to my ZEN account?