Question
Why can't I see IBAN (International Bank Account Number) in my ZEN app?
Answer
If you sign up at ZEN using Ukrainian ID, it will not be possible to receive IBAN (International Bank Account Number) for SWIFT transfers and PrivatMoney transfers by account number. However, you will receive all other benefits we provide, such as instant cashback, top-ups with card, ZEN Buddies, transfers via PrivatMoney by card number and many many more.
If a citizen of Ukraine signs up at ZEN using a European temporary or permanent residence permit during onboarding process, they will have account numbers and the option to send and receive SWIFT transfers, as well as transfers via PrivatMoney using both account or card number.