"Total balance" in the ZEN app

Question

What is total balance in ZEN app? What exchange rates are used to show the total balance?

Answer

With ZEN you use one account for 28 currencies including EUR, GBP, USD, and PLN. You decide in which currency you want to make a transfer or pay at international stores in foreign currencies. You can exchange your money instantly, at the lowest rates on the market.

On the wallet page in ZEN app, you can see the approximate total balance of your funds in all currencies. Average exchange rates are used to show the total balance and we do not take weekend rates. Please keep in mind that exchange rates are updated every few seconds, so there may be differences between the total balance and the exchange rates you see on the currency exchange screens. The exact balance of the amount in each currency is indicated on the icons of particular accounts.

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