Different transaction times in ZEN app and payment confirmation


Why does the transaction date (or time) on my transaction statement differ from the actual payment time? What is the accounting date visible on the payment confirmation?


In the Transaction History of the ZEN app, the transaction date and time are shown in your local timezone, but in the Payment Confirmation, they are shown in the UTC timezone. This is why the specific transaction's operation times may differ between your ZEN app and Payment Confirmation file.

The accounting date visible on your payment confirmation from the ZEN app is the exact date and time in the UTC timezone when the transaction was completed and settled in our system.

See also: Generate an account statement, How do I create a payment or transfer confirmation?

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