What is the transaction time shown on my payment confirmation?

Question

Why is the transaction date on my transaction statement different from the actual payment date? What is the accounting date visible on the payment confirmation?

Answer

In the Transaction History of the ZEN app, the transaction date and time are shown in your local timezone, but in the Payment Confirmation, they are shown in the UTC timezone. This is why the specific transaction's operation dates may be different between your ZEN app and Payment Confirmation.

The accounting date visible on your payment confirmation from the ZEN app is the exact date and time when the transaction was completed and settled in our system.

See also: Generate an account statement, How do I create a payment or transfer confirmation?

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