Question
How to close my ZEN account? How long does it take to close the ZEN account?
Answer
Before you delete your ZEN account, you can choose to switch to a Free plan. This means you won't pay the monthly subscription fee and can reactivate your ZEN account anytime without needing to register again.
If you are sure you want to close your account:
- Log in to the ZEN app.
- Go to the Home screen in the ZEN app and click the button in the upper left corner:
- Select "My Profile":
- Select "Close account":
Make sure to withdraw all your funds or settle any negative balance before you request to close your account. To close your ZEN account in the app, your balance must be 0. If you have remaining funds and still want to close your account, please contact Customer Support. Keep in mind that your funds will be transferred to a temporary account in this case.
You can end your agreement at any time with one month's notice, effective at the end of the following month. For instance, if you request to close your account on July 20, it will close on August 31. You cannot create new ZEN accounts while your current account is being closed. After closing the account at your request, you can proceed to register your new ZEN account application.
See also: I've got a message "We have to close your account", Generate an account statement