Question
How to add a new team member access to my company's ZEN Business account? Who can have access to my company account? How do I change or remove a person from my company's ZEN Business account?
Answer
To manage users having access to ZEN Business account after it was already created, contacting the ZEN Support Team will be needed.
To add, edit, or remove users on your ZEN Business account, prepare the following information for every representative:
- Name and surname,
- E-mail,
- Phone number with country prefix,
- Country of residence,
- Business statement (from CEO, board member of the company, etc.) that a person can represent the company according to the company's local legal requirements.
Important
Remember to never send scans or photos of identity documents (Passports, ID Cards, etc.) via chat or e-mail! If additional identity verification is needed, ZEN Support Team will prepare a secure verification channel for you.
Do you need help? We are always here for you:
- in ZEN app support chat (open the link from your mobile device, estimated wait time will display when connecting to an agent). To ensure that you do not miss a response from a support agent, please make sure that the ZEN app is allowed to send push notifications on your mobile device.
- via email hello@zen.com (we usually respond within 24 hours). When you contact us via e-mail, please send your message from the email address linked to your ZEN account.