Managing access to ZEN Business account for company representatives

Question

How to add a new person's access to my company's ZEN Business account? How do I change or remove a representative from my company's ZEN Business account?

Answer

To manage representatives having access to ZEN Business account after it was already created, contacting the ZEN Support Team will be needed. Please note that you may decide for representatives to have:

  1. Full access to your company's ZEN account, which includes:
    • Access to account balances,

    • Performing transfers,

    • Currency exchange,

    • Ordering and managing cards,

    • Downloading operation confirmations,

    • Generating statements,

    • Transfer recipient management.

    • Payment lists (ZEN Payment Gateway),

    • Generating reports (ZEN Payment Gateway),

    • Initiating refunds (ZEN Payment Gateway),

    • Managing store settings (ZEN Payment Gateway).

  2. Only access to ZEN Ecommerce Payment Gateway (if the Payment Gateway is enabled on your account), which includes:
    • Payment lists,

    • Generating reports,

    • Initiating refunds,

    • Managing store settings (what methods are available, information for integration with payment gateways)

When contacting the ZEN Support Team, please clarify which type of representative would you like to add.

Manage representatives with full access to ZEN Business account

To add, edit, or remove representatives with full access to your company's ZEN Business account, prepare the following information for every representative:

  • Name and surname,
  • E-mail,
  • Phone number with country prefix,
  • POA (Power of Attorney) that confirms the representative's right to engage in specific actions, transactions, or agreements with ZEN.COM on behalf of the Company (e.g., to open an account, to execute transactions, to obtain a debit card, to obtain access right to account). The document must be legalized or apostilled.
Manage representatives with limited access to only ZEN Payment Gateway
To add, edit, or remove representatives with access to ZEN Payment Gateway only, prepare the following information for every representative:
  • Name and surname,
  • E-mail,
  • Phone number with country prefix.

Important

Remember to never send scans or photos of identity documents (Passports, ID Cards, etc.) via chat or e-mail! If additional identity verification is needed, ZEN Support Team will prepare a secure verification channel for you.

Do you need help? We are always here for you:

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