I see the message "We need more time to verify your identity"

Question

ZEN needs more time to verify my identity. Do I need to send any additional information?

Answer

If you see the screen with the information "We need more time to verify your identity. As soon as we finish, we will send you a push notification. In the meantime, you can sit down and relax", it means that verifying your application for a ZEN account is taking a little longer than we expected, and we may need to check your account registration manually.

Please keep an eye on the email and phone number you used to register with, as our team may contact you via those channels. In the meantime, you do not need to send any additional documents, unless otherwise stated in the email messages from ZEN. Thank you for your patience during the verification of your ZEN account application!

See also: My verification failed because something went wrong