Longer verification of account application

Question

ZEN needs more time to verify my identity. Do I need to send any additional information?

Answer

If you see the screen with the information "We need more time to verify your identity. As soon as we finish, we will send you a push notification. In the meantime, you can sit down and relax", it means that applying for a ZEN account may take a little longer.
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Keep an eye on the email and phone number you used to register with, as our dedicated department may contact you via those channels. In the meantime, you do not need to send any additional documents, unless otherwise stated in the email messages from ZEN.

See also: My verification failed because something went wrong

Do you need help?

We are always happy to help you in ZEN app support chat (open the link from your mobile device, we usually respond within 2-3 minutes) or by email hello@zen.com (we usually respond within 24 hours). When you contact us via e-mail, please send your message from the email address linked to your ZEN account.

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