Question
How can I update my name, surname or date of birth in ZEN? How can I change the document I used to verify my identity?
Answer
To update your personal details (like name, surname, or date of birth) or verification document in case the old one has expired, was restricted, lost, or changed, contacting ZEN Customer Support will be needed.
Before contacting ZEN Support Team, prepare your original new document (it cannot be a copy or scan). When contacting the ZEN Support Team, please inform the agent which personal data or documents you would like to update.
Important
Never send any scans or photos of your identity documents via chat or email.
ZEN Support Team will provide a dedicated secure channel for verification of your new data upon contact. Updating data on your account may take up to a few days.
Do you need help? We are always here for you:
- in ZEN app support chat (open the link from your mobile device, we usually respond within 2-3 minutes). To ensure that you do not miss a response from a support agent, please make sure that the ZEN app is allowed to send push notifications on your mobile device;
- via email hello@zen.com (we usually respond within 24 hours). When you contact us via e-mail, please send your message from the email address linked to your ZEN account.
See also: Changing your phone number