Question
Can I store cryptocurrency in a ZEN account? How do I top-up my ZEN account using cryptocurrency? How to transfer cryptocurrency to ZEN?
Answer
In ZEN, you may top up your EUR account balance using cryptocurrency. Supported cryptocurrencies are:
- Litecoin (LTC),
- Tether (USDT),
- USD Coin (USDC),
- Ethereum (ETH),
- Bitcoin (BTC).
Information
ZEN does not currently support storing cryptocurrency in your account - only FIAT currencies are stored. Cryptocurrency is exchanged to FIAT (EUR) during top-up.
Supported wallet address formats for BTC cryptocurrency transfers are:
- P2PKH (address starts with the digit "1"),
- P2SH (address starts with the digit "3").
BECH32 wallet addresses (that start with "bc1") are currently not supported.
To transfer your cryptocurrency to ZEN:
- Log in to the ZEN app.
- Select EUR currency on the ZEN app wallet screen.
- Press the "Top-up" button.
- Enter the top-up amount and click "Choose topup method" at the bottom of the screen.
- Select "Digital Currency" from the list of top-up methods.
Important
Digital Currency Top-up service is provided by an external provider. ZEN only transfers FIAT funds between the User and the external provider.
- Select the cryptocurrency and network you would like to use for the top-up.
- When you're all set, click the "Pay" button at the bottom of the screen.
- Your top-up details will show up.
Important
Every cryptocurrency top-up has a unique wallet address - it may only be used once.
- Send the exact amount of cryptocurrency shown in the ZEN app to complete the top-up.
ZEN will not be able to complete the payment if you send less cryptocurrency than shown on top-up details screen. If more cryptocurrency was sent than shown in the ZEN app, only the original top-up amount in EUR will be settled in your account, and the rest will be refunded to you. - Top-up should be settled to your ZEN account within 1 business day.
See also: Top-up your ZEN account, Sending funds from ZEN to external cryptocurrency wallet