Topping up ZEN with cryptocurrency

Question

Can I store cryptocurrency in a ZEN account? How do I top-up my ZEN account using cryptocurrency? How to transfer cryptocurrency to ZEN?

Answer

In ZEN you may top-up your EUR account balance using cryptocurrency. Supported cryptocurrencies are:

  • Litecoin (LTC),
  • USD Coin (USDC),
  • Tether (USDT),
  • Ethereum (ETH),
  • Bitcoin (BTC).

Information

ZEN does not currently support storing cryptocurrency in your account - only FIAT currencies are stored. Cryptocurrency is exchanged to or from FIAT during a transaction.

Supported wallet address formats for BTC cryptocurrency transfers are:

  • P2PKH (address starts with the digit "1"),
  • P2SH (address starts with the digit "3").

BECH32 wallet addresses (that start with "bc1") are currently not supported.

To transfer your cryptocurrency to ZEN:

  1. Log in to the ZEN app.
  2. Select EUR currency on the ZEN app Home screen.
  3. Press the "Top-up" button.
  4. Enter the top-up amount and select "Digital Currency" as the top-up method at the bottom of the screen.

    Important

    Digital Currency Top-up service is provided by an external provider. ZEN only transfers FIAT funds between the User and the external provider.

  5. Select the cryptocurrency and network you would like to use for the top-up.
  6. Your top-up details will show up.

    Important

    Every cryptocurrency top-up has a unique wallet address - it may only be used once.

  7. Send the exact amount of cryptocurrency shown in the ZEN app to complete the top-up.
    ZEN will not be able to process the payment if not enough cryptocurrency is sent. If more cryptocurrency was sent than shown in the ZEN app, only the original top-up amount in EUR will be settled in your account.
  8. Top-up should be settled to your ZEN account within 1 business day.

See also: Top-up your ZEN account, Sending funds from ZEN to external cryptocurrency wallet

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