Question
What to do if my ZEN Card is expiring soon?
Answer
If your ZEN card is nearing its expiration date, the card was not restricted or removed from the ZEN app, and it was used in the last 6 months before expiry, it will be automatically reissued for free.
Renewal of virtual cards:
14 days before your card expires, an email message and notification from the ZEN app will be sent to you about the expiring virtual card. Please note that for the card to be reissued, there must be a minimum of one transaction made with it in the last 6 months prior to receiving the notification.
When the card is automatically renewed, you will receive a notification from the ZEN app. Virtual cards are renewed automatically from 5 to 3 days before the card expires.
Renewal of physical cards:
One and a half months before your physical card expires, you will receive an email from ZEN. Please note that for the card to be reissued, there must be a minimum of one transaction made with it in the last 6 months prior to receiving the message.
The new physical card is delivered to the address you provided in the app settings as your Home address. Please update it in the ZEN app if you need the card to be delivered somewhere else.
See also: Order a virtual card, Order a physical card