Issue
I'm trying to verify my identity in ZEN, but I see the error "Verification attempts exceeded".
Answer
If you see the error message "Verification attempts exceeded" in the ZEN app while applying for a ZEN account, it means that, unfortunately, we are unable to create an account for you at this time.
This verification result appears after multiple unsuccessful attempts to verify your identity during account registration.
Unfortunately, in such cases the decision is final, and we can't re-enable the verification, including via Customer Support Chat. Unfortunately, due to applicable laws and our Terms and Conditions, our team cannot provide the specific reason for such decision. You can learn more details by reading our Terms and Conditions, available here. We apologize for any inconvenience caused.