My verification failed because of exceeded number of attempts

Issue

I'm trying to verify my identity in ZEN, but I see the error "Verification attempts exceeded".

Answer

If you face the error message "Verification attempts exceeded" in the ZEN app while applying for a ZEN account, it means that unfortunately, we are unable to create an account for you at this time.

This verification result appears after multiple unsuccessful attempts to verify your identity during the registration process. We can’t re-enable your onboarding to let you make additional verification attempts. We apologize for any inconvenience caused.

See also: Longer verification of account application

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