Question
How can I send a cryptocurrency transfer to an external wallet address from ZEN?
Answer
In ZEN, you may send funds from your EUR account balance to an external cryptocurrency wallet. Supported cryptocurrencies are:
- Litecoin (LTC),
- USD Coin (USDC),
- Tether (USDT),
- Solana (SOL),
- Ethereum (ETH),
- Bitcoin (BTC).
ZEN does not currently support storing cryptocurrency in your account - only FIAT currencies are stored. Cryptocurrency is exchanged to or from FIAT during a transaction.
To send cryptocurrency from ZEN to other wallet address:
- Log in to the ZEN app.
- Select the EUR currency bubble on the ZEN app Home screen:
- Press the "Transfer" button.
- Choose "Digital Currency" transfer.
Digital Currency transfer service is provided by an external provider. ZEN only transfers FIAT funds between the User and the external provider. - Choose the cryptocurrency you want to send the transfer in, then provide the wallet address.
Important
Cryptocurrency transfers are irreversible. Make sure you know the recipient and that their wallet address is correct. If you have any doubts, do not make the transfer. Learn about risks.
- Verify the details and confirm the transfer. Transfer usually takes a few minutes to process, but sometimes may take longer, depending on the blockchain network.
Supported wallet address formats for BTC cryptocurrency transfers are:
- P2PKH (address starts with the digit "1"),
- P2SH (address starts with the digit "3").
BECH32 wallet addresses (that start with "bc1") are currently not supported.
See also: My Digital Currency transfer has not been completed, Topping up ZEN with cryptocurrency