Accessing and deleting personal data from ZEN

Question

For how long does ZEN keep my Personal Data? How can I erase all my data from ZEN?

Answer

As a financial institution, we have a legal obligation to comply with anti-money laundering and counter-terrorism financing regulations. This requires us to retain information about you and your transactions for a period of 8 years. Rest assured that we are not retaining your information for a longer duration than is required by law.

You have the right to request the access to your Personal Data and request deletion of your Personal Data. If we don't have a valid reason to keep processing it, we will try to fulfill your deletion request. However, in some cases, we may not be able to delete all your Personal Data due to contractual obligations or legal requirements.

We will only act on your request after receiving it in writing and verifying your identity. You can submit your request by visiting our registered office, sending it by regular mail, or emailing us at dpo@zen.com.

Your requests will either be fulfilled or denied within 30 calendar days of submission, along with reasons for any denial, in accordance with our internal rules and GDPR. If your request involves a large amount of Personal Data or multiple requests, this period may be extended by an additional 30 calendar days with prior notice. You will receive a response in the format you prefer.

You may read our full Privacy Policy under this link.

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