Deleting personal data from ZEN


For how long does ZEN keep my Personal Data? How can I erase all my data from ZEN?


As a financial institution, we have a legal obligation to comply with anti-money laundering and counter-terrorism financing regulations. This requires us to retain information about you and your transactions for a period of 8 years. Rest assured that we are not retaining your information for a longer duration than is required by law.

You have the right to have any or all of your Personal Data erased. Provided we do not have any continuing lawful reason to continue processing or holding your Personal Data, we will make reasonable efforts to comply with your request. In certain cases, we cannot erase all of your Personal Data. In such cases, this would be due to the fact that we need to store your Personal Data due to a contractual relationship or law.

We will exercise the above-mentioned right only after we receive your written request and only after confirming the validity of your identity. Such written request shall be submitted to us by personally appearing at our registered office address, by ordinary mail, or by e-mail:

Your requests shall be fulfilled or fulfillment of your requests shall be refused by specifying the reasons for such refusal within 30 calendar days from the date of submission of the request meeting our internal rules and GDPR. The afore-mentioned time frame may be extended for 30 calendar days by giving prior notice to you if the request is related to a great scope of Personal Data or other simultaneously examined requests. A response to you will be provided in a form of your choosing as the requester.

You may read our full Privacy Policy under this link.

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