Question
Can I open a new ZEN account after I close the old account? Can I open a new ZEN account if I received the email "We have to close your account" from ZEN?
Answer
Please choose the option that applies to you:
I decided to close my ZEN account
If you decide to close your ZEN account, you may submit a new account application after your previous account is closed (there is a one-month notice period effective at the end of the next month).
You may reactivate your account anytime during the notice period by logging in to the account. Unfortunately, we cannot reactivate your old account after it was closed.
Before registering again, please make sure your identity documents and country are supported for new account creation in this article.
ZEN decided to close my account
If you receive the message "We have to close your account" from us, it means that we, based on the results of regular activity review on your account, decided to close your account following ZEN Terms for Individual Users or ZEN Terms for Business Users.
If your account is closed by ZEN, it means that it is closed permanently. Currently, there is no procedure that would allow you to reopen the account after a certain period, or use other personal data (including phone number or e-mail address) to open a new account in such case. Please follow this article for any updates regarding this process.
If your account is closed by ZEN, it means that it is closed permanently. Currently, there is no procedure that would allow you to reopen the account after a certain period, or use other personal data (including phone number or e-mail address) to open a new account in such case. Please follow this article for any updates regarding this process.