Question
When checking my active plan in ZEN app I see that the "Special" plan is active on my Business account. What does it mean?
Answer
Some ZEN Business accounts have a customized plan based on various business factors like industry, risk level, and monthly turnover. When you agree to a personalized offer and sign a contract, your account plan will be labeled as "Special".
If you would like to have a customized plan on your ZEN Business account, or need to change your Special plan, our ZEN Customer Support team is here to help you out. Just a heads-up, you won't be able to make this change yourself in the ZEN app.
To start an integration of your company with ZEN, please contact our sales department.
See also: What are ZEN subscription plans?
Do you need help? We are always here for you:
- in ZEN app support chat (open the link from your mobile device, estimated wait time will display when connecting to an agent). To ensure that you do not miss a response from a support agent, please make sure that the ZEN app is allowed to send push notifications on your mobile device.
- via email hello@zen.com (we usually respond within 24 hours). When you contact us via e-mail, please send your message from the email address linked to your ZEN account.