Question
Can ZEN remove Shards or Stones added to my Reward Zone program? When can this happen?
Answer
We can reverse the Shards or Stones that you have if:
- Payment that is the source of the Shard or Stone is refunded or subject to a chargeback,
- We have reasons to believe that you earned the Shard or Stone fraudulently or by abusing the program,
- Transaction was not a genuine purchase, but was a result of collusion with a merchant,
- You acted in violation of program terms, applicable laws and regulations, or other terms and conditions which apply to you,
- You and your transaction did not meet the requirements mentioned in the terms of the program.
If you do not hold a sufficient number of Shards or Stones in your account, your Shard or Stone balance can go below zero. In this case, the negative Shard or Stone balance will be set off from the future Shards or Stones that you may earn.
If you have earned and redeemed a Stone that is later reversed by ZEN due to the reasons provided above, ZEN has a right to reverse your Stone and charge its value from your ZEN account.