Question
How can I learn more about manual checks of transactions made via ZEN?
Answer
When making transactions via ZEN, every payment is checked by our automatic monitoring systems. It's a standard procedure that every bank and financial institution in the European Union needs to conduct.
If a transaction requires a manual check, we make sure it's handled as soon as possible - please make sure to check your e-mail inbox including the SPAM folder to see messages from us. To send the documentation we requested, please reply directly to the e-mail you received from us by using the "Reply" feature in your e-mail inbox.
Verifications are conducted 24 hours a day, 7 days a week.
See also: What are the legal grounds for conducting the verifications?