30.08.2024 17:56
We are currently experiencing global issues with the app, transactions and ecommerce processing. We are already aware of them and are working to fix them as quickly as possible to allow you to get back to your Friday routine. We apologize for the inconvenience.
30.08.2024 20:00
Some of the services are already up and running. We are still troubleshooting problems with top-ups and ecommerce processing.
30.08.2024 20:45
The problem with top-ups has also been fixed. New top-ups are credited as intended, also working to ensure that previously made top-ups are credited to your accounts.
31.08.2024 09:30
All services and systems at ZEN.COM are now fully operational. Some top-ups made during the incident may be credited with a delay.
This interruption was caused by a DDOS attack. Our IT and cybersecurity teams responded swiftly and have successfully resolved the issue. The situation is stable, and our teams are monitoring everything 24 hours a day to ensure continued stability. We apologize for the inconvenience.