10.09.2024, 18:40 UTC+2
Currently, you may be experiencing an error when logging in to the ZEN app and making transactions via ZEN. We are aware of this problem and are working to fix it as soon as possible. We apologize for the inconvenience.
10.09.2024 18:55 UTC+2
❗️ In particular, you may see delays in the processing of transfers to your accounts. We do our best to credit your top-ups as soon as possible. You do not need to report each such transaction separately.
10.09.2024 19:00 UTC+2
The application is now operational for most users, though it may take some time for performance to fully stabilize. Additionally, any account top-ups that were not credited during the incident are now being processed and credited gradually. Thank you for your patience.
10.09.2024 21:45 UTC+2
Dear customers, we are pleased to inform you that all top-ups that were not credited during the recent incident have now been successfully processed. We are continuing to work diligently on processing other pending transactions, including outgoing transactions, internal transfers, and currency exchanges (made between 18:40 and 21:15 UTC+2 10.09.2024). We will keep you updated with more information as soon as it becomes available. Thank you for your understanding and patience.
10.09.2024 23:00 UTC+2
Dear Customers, we’re excited to let you know that all services at ZEN.COM are now fully operational! The recent interruption was due to a technical issue that has now been successfully resolved. Our team is actively monitoring everything to ensure smooth and stable operations. We appreciate your patience and apologize for any inconvenience caused.