Question
What is the high risk transfers processing fee in ZEN? Why was a high risk processing fee added to my transfer?
Answer
High risk transfers processing fee is paid to ZEN.COM additionally to the standard transfer fee. This fee is charged only if you order a transfer to an account number that we determine as a high-risk account to compensate for the increased risk, complexity, and potential liabilities.
You may see the current list of recipients identified as high-risk transfers receivers here.
In all individual ZEN subscription plans, the high risk transfers processing fee is 0.3% of the transfer value. Before ordering a transfer, you will always see the fee amount in the ZEN app: