Question
I see an error when adding my ZEN Pro Card to pay for a subscription service, such as video streaming platforms, music platforms, Google Play, or Apple App Store subscription. What can I do?
Answer
Some subscription services, such as video streaming platforms, music platforms, Google Play, or Apple App Store subscriptions may require you to have a payment card issued in the same country as the region you are purchasing the subscription in (for example, card issued in Poland to purchase a Polish Spotify subscription).
ZEN Pro Card is identified by these services as an international card, which causes limitations on using it for subscription services. To bypass these limitations, we recommend using the Travel Card for your local subscription services or contacting the specific service's support team about the possibility of adding an international card to your billing data.
In the ZEN app, while ordering a ZEN Pro Card, you may choose up to 3 additional Travel Cards for subscriptions and ATM withdrawals. The Travel Cards will be available to pay for subscriptions in counties you select.