Question
How can I set up automatic top-ups in my ZEN account to always have funds available in my account?
Answer
ZEN's auto top-up service allows you to always have the amount you set in your ZEN account. This will help you avoid situations where ZEN card transactions are rejected due to insufficient funds in your account.
To enable auto top-up:
- Log in to the ZEN app.
- Go left to the screen with the list of currencies available on your account.
- Select the currency for which you want to enable auto top-up.
- Press the “Auto top-up” button.
- Enter the amount you want to have always available in your ZEN account.
- Maximum amount of card auto top-up is 2500 EUR, or equivalent in another currency.
- Maximum amount of BLIK auto top-up is 2000 PLN.
- Select the payment method we will use to automatically top up your account.
- Add a MasterCard or Visa card issued by another bank or institution. Cards issued by ZEN cannot be used in auto top-up. Please note that if the card is issued in a country outside the European Economic Area, or the card is issued as a corporate card, you may be charged top-up fees according to our Pricing.
- For Polish clients, BLIK auto top-up is also available (only for PLN currency, your bank needs to support recurring BLIK payments).
- Confirm the operation in your bank's application. The authorization amount (depending on the selected currency: 1 PLN, 1 EUR, etc.) will be refunded within 1 business day. If you are having trouble enabling the auto top-ups, please click here for possible reasons.
- Done! We will now try to automatically top-up your ZEN account for you to have the amount you set every time your account balance goes below that amount.
If necessary, you can set up auto top-ups for other currencies of your ZEN account in the same way, even using the same card.
The minimum amount for a single auto top-up is 6.60 EUR, or the equivalent in another currency. For example, if the balance on your account with balance maintenance enabled at 100 EUR drops to 99 EUR, we will automatically try to top-up your account with 6.60 EUR.