30.12.2024, 10:30 UTC+1
You may be experiencing an error when trying to top-up your ZEN account using cryptocurrency, or send a cryptocurrency from ZEN to external wallet. We are aware of this problem and are working to fix it as soon as possible. We will provide an update as soon as we have one. In the meantime, please allow extra time to complete operations in the ZEN app. We apologize for the inconvenience.
30.12.2024, 18:00 UTC+1
We are pleased to inform you that cryptocurrency top-ups to your ZEN account are now fully operational. However, please note that some difficulties may still occur when transferring cryptocurrencies to external wallets. We are continuing to address this issue and will share further updates as soon as they become available. We apologize for any inconvenience this may still cause, and thank you for your patience.
31.12.2024, 9:15 UTC+1
We kindly inform you that the issues have been resolved and cryptocurrency transfers and top-ups are now working as expected. We sincerely apologize for any inconvenience caused by this situation. If you have any more questions or need help, please feel free to contact the Zen Care team.