At ZEN, we take your security seriously. We have identified attempts by cybercriminals to impersonate the ZEN.COM brand through fake emails. These fraudulent messages are designed to trick you into revealing personal information or clicking on malicious links.
What is Brand Impersonation?
Brand Impersonation is when scammers mimic a well-known company's name, logo, and style to make their emails appear legitimate. The ultimate goal is to deceive you into thinking the message is from a trusted source, when in fact it is not.
How to spot suspicious emails?
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Check the sender's email address — Look carefully at the sender's address. Scammers often use addresses that are very similar to ours, but may include subtle differences such as misspellings or extra characters.
Official e-mail messages from ZEN come only from the “@zen.com” domain. - Examine the email content — Urgency or threats are usually a red flag. Be cautious if the email pressures you to act immediately or threatens negative consequences if you do not comply.
- Unexpected attachments — Do not open attachments from emails you weren't expecting, especially if the email seems off in any way.
- Verify contact information — Compare any phone numbers, email addresses or website URLs with those listed on our official website. Discrepancies could signal a fake message.
What should you do if you suspect an email related to ZEN is fake?
- Do not click: Avoid clicking on any links or downloading any attachments.
- Do not respond: Do not provide any personal or financial information.
- Report it: Forward the suspicious email to our Cybersecurity Team at cybersecurity@zen.com
- Double-Check: If you have any doubts, please contact us directly via the in-app chat, email hello@zen.com or the forms available on our official website.
By staying alert and following these guidelines, you can protect yourself from fraud and ensure your information remains secure!