19.03.2025, 10:00 UTC
We kindly inform you that the problem has been resolved and new ATM cash deposits are being credited correctly. The transactions that were settled with incorrect amounts will be correctly credited to the accounts within 1-5 business days. We sincerely apologize for any inconvenience caused by this situation. If you have any more questions or need help, please feel free to contact the Zen Care team.
17.03.2025, 13:40 UTC
You may have noticed that some ATM deposits in Poland are being credited with an incorrect amount. We are aware of this situation and are working to fix it as soon as possible. We will provide an update as soon as we have one. In the meantime, please allow extra time to complete operations in the ZEN app. We apologize for the inconvenience.