Question
What is the statement of fees? How can I download the statement of fees for previous year?
Answer
Statement of Fees is a document for individual customers, which shows all fees charged to your account by ZEN in the previous year. It gives a clear view of what you have paid and ensures full transparency and compliance with EU rules. The document is automatically generated once a year in a standard PDF format. First statement of fees in ZEN are available for the year 2024 — statements of fees for years prior to 2024 are not available.
Downloading statement of fees
- Log in to your personal ZEN account via the ZEN app.
- Go left from the start page, to the screen with your ZEN Cards and different currencies' balances.
- Click the settings button in the top left corner.
- Click the “Statements of Fees” button.
- Generate the document, or select one from the list if you already generated the Statement of fees.
- The document will be available to download for 1 month. After the document expires, you may always generate a new one when you need it.
Information
If you did not have an active ZEN account in 2024, the Statement of fees will not be available until the end of year 2025.
If you have closed your ZEN account that was active in 2024, and would like to receive the Statement of fees for it, please contact ZEN Support Team by sending an e-mail to hello@zen.com. Please note that a fee for exporting statements from a permanently closed account is applicable to such requests.