My card transaction was rejected

Question

Why was my card purchase rejected? Why cannot I pay in merchant?

Answer

When you notice that your card payment has been rejected, one of the following reasons could have been the cause:

If none of the examples above is the cause, don't worry! Contact us and we will help you find the reason.

Do you need help?

We are always happy to help you in ZEN app support chat (open the link from your mobile device, we usually respond within 2-3 minutes) or by email hello@zen.com (we usually respond within 24 hours). When you contact us via e-mail, please send your message from the email address linked to your ZEN account.

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