Question
How can I change the PIN code for my ZEN Card?
Answer
The PIN for the new card (a physical or virtual one) is set by you when ordering it and cannot be changed in the ZEN app after the card is ordered. The created PIN code can be conveniently displayed later in the card details.
The PIN for the physical card can only be changed at the ATM. Such operation costs 1 EUR, according to ZEN Pricing for Individual and Business clients. To change the PIN code of your card in an ATM:
- Insert your physical card into the ATM.
- Enter your current PIN.
- Select the PIN change service on the ATM screen.
- Follow the ATM instructions to update your physical card's PIN.