Unblocking the ZEN Card

Question

How to unlock the ZEN card in the app?

Answer

Important

Unblocking the card in the app is only possible if you have previously temporarily blocked it. You cannot unblock a restricted card or a card blocked for security reasons by ZEN staff.

  1. To unlock your card using the app, log in, and then go to the accounts view.

  2. By swiping up from the bottom edge of the screen, you will expand the card section view.

  3. Select the card you are interested in.

  4. Select "Unlock".

If you unblock the card which is added to Apple Pay or Google Pay, it will be restored in both services and you can use it without any problems.

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