Question
How to unlock the ZEN card in the app?
Answer
Important
Unblocking the card in the app is available if you have previously temporarily blocked it.
- If you removed the card from the ZEN app, please order a new card.
- ZEN Cards, which are blocked for security reasons (for example, due to reported unrecognized transaction) can be unlocked by ZEN staff in certain situations. As a replacement, we recommend ordering a new ZEN Card.
To unlock your ZEN Card using the app:
- Log in to the ZEN app.
- Go left to the screen with your currencies and cards.
- Tap on one of your cards, and then swipe up, to expand the card section view. Blocked cards will appear grayed out.
- Select the card you are interested in, then press the “Unlock” button below the card.
When you unlock the card which is added to Apple Pay or Google Pay, it will be restored in both services, and you can use it again.