Unlocking the ZEN Card

Q: How to unlock the ZEN card in the app?

Important! Unblocking the card in the app is only possible if you have previously temporarily blocked it. You cannot unblock a restricted card or a card blocked for security reasons by ZEN staff. To unlock your card using the app, log in, and then go to the accounts view. By swiping up from the bottom edge of the screen, you will expand the card section view. Select the card you are interested in. Select "Unlock". If you unblock the card which is added to Apple Pay or Google Pay, it will be restored in both services and you can use it without any problems.

Karrie (ZEN Customer Care)

Updated September 09, 2024 13:07

Question

How to unlock the ZEN card in the app?

Answer

Important

Unblocking the card in the app is only possible if you have previously temporarily blocked it. You cannot unblock a card that was removed by you, or blocked for security reasons by ZEN staff. In these situations, we recommend ordering a new ZEN card.

To unlock your card using the app:

Log in to the ZEN app.
Go to the accounts view.
By swiping up from the bottom edge of the screen, you will expand the card section view. Blocked cards will appear greyed out.
Tap on the blocked card you are interested in to expand its details.
Select "Unlock".

If you unlock the card which is added to Apple Pay or Google Pay, it will be restored in both services, and you can use it again without any problems.