If you can't add a ZEN card to Google Pay, make sure your device meets the criteria:
- Remember that Google Pay works on devices with Android 7.0 or later. Make sure your operating system is up to date.
- Make sure Google Pay supports payments in the country and region you're currently in. Some of the Google Pay features are only available in certain countries.
- Make sure your device has the NFC function and that it is turned on.
- Restart your device and after restarting it, try adding the card to Google Pay again.
Do you need help? We are always happy to help you in ZEN app support chat (open the link from your mobile device, we usually respond within 2-3 minutes) or by email firstname.lastname@example.org (we usually respond within 24 hours). When you contact us via e-mail, please send your message from the email address linked to your ZEN account.