Answer
If you can't add a ZEN card to Google Pay, make sure your device meets the criteria:
- Remember that Google Pay works on devices with Android 7.0 or later. Make sure your operating system is up-to-date.
- Make sure Google Pay supports payments in the country and region you're currently in (external link). Some of the Google Pay features are only available in certain countries.
- Make sure your device has the NFC feature and that it is turned on.
- Restart your device and after restarting it, try adding the card to Google Pay again.
Do you need help? We are always here for you:
- in ZEN app support chat (open the link from your mobile device, we usually respond within 2-3 minutes). To ensure that you do not miss a response from a support agent, please make sure that the ZEN app is allowed to send push notifications on your mobile device;
- via email hello@zen.com (we usually respond within 24 hours). When you contact us via e-mail, please send your message from the email address linked to your ZEN account.