Question
Are there any fees for ZEN account top-ups using a bank card?
Answer
There may be fees connected to card top-ups. Fee rate depends on the type of card (individual or business card), the country where the card was issued (European Economic Area* country or non-European Economic Area country), and the top-up currency. The exact amount of the fee is presented in the ZEN app before each top-up.
Currently, the fees for direct card, Apple Pay, and Google Pay top-ups are:
Plan | Fee for card top-up from EEA* individual cards for all customers | Fee for card top-up from non-EEA* individual cards and all business cards for all customers |
---|---|---|
Free | 0.50% | 3.00% |
Gold | 0.00% | 2.75% |
Platinum / Pro | 0.00% | 2.50% |
The full fee amount is always shown in the ZEN app before confirming the top-up. Full ZEN Pricing is available here.
See also: What are ZEN subscription plans?
* Information on European Economic Area (EEA) countries is available here (external link).