Order a virtual card

How-to

How to get a virtual card?

Answer

You may order the virtual card in the ZEN app. Please note that ordering cards may be unavailable for residents of non-EEA countries.

To order a new virtual card, press this link on a device with the ZEN app installed, or follow this tutorial:

1. Log in to the ZEN app and then go left to the Home page.
   
2. By swiping up from the bottom edge of the screen, you will expand the card section view.
   
3. Press at the bottom of the screen to start ordering the card.
4. Select “Virtual” as card type at the top of the screen. Then, choose “ZEN Card”, or “ZEN Pro Card” after checking each card's benefits and press “Add card”.
5. You will see a summary of information about your order. If everything is correct, press “Confirm and order”.

   Important

   Based on your active ZEN plan and the number of cards you have already ordered, a virtual card issuing fee (5 EUR) may be charged — it will be visible in the summary screen. If your old card is expiring soon, you do not need to order a new one. Click here to learn more about renewing ZEN Cards.

6. The app will ask you to set a 4-digit PIN code for your card, which allows you to make transactions. Enter it twice to confirm and avoid mistakes. The created PIN code can be conveniently displayed later on in the card details.
7. Done! Virtual card is ready to be used right after generating it. Please note, if you need a plastic card, you need to order a physical card separately.