Can I get a refund to ZEN Card? How long does the refund of card payment take? Will my refund reach my account if I restricted my card?
You may get a payment refund to ZEN Card.
The fastest way of getting a refund is to contact the seller or store directly.
You may also use the ZEN Care refund option in the ZEN app if you have an active Gold or Platinum plan.
The refunds made by merchants are usually processed in up to 14 days. If this time has passed, please ask the merchant for the ARN (Acquirer Reference Number) to be able to track the refund process.
Your card refund will be processed even if you restricted or blocked your ZEN Card in the meantime.