Question
What to do if I see a transfer I don't recognize in my ZEN transaction history?
Answer
If you do not recognize a transfer in your ZEN account history, don't hesitate to contact us as soon as possible - we will help you verify it and secure your account.
To report a bank transfer to us:
- In the transaction history, click on the payment to see transfer details.
- Click on "Get help" button.
- Select "Contact support" - you will be redirected to a chat with our consultant.
Remember to also contact your local law enforcement. Prompt reporting can help mitigate damage and assist in the investigation.
If you don't recognize a card payment in the ZEN app, please follow the instructions here.
See also: Canceling SEPA or SWIFT transfer made from ZEN, Cancelling a ZEN Buddies transfer