Before submitting a claim, please contact our Customer Care team. There is always a chance that your problem may be solved right away!
However, if you have not been able to solve the problem without submitting a complaint, before submitting your application, prepare:
A detailed description of the entire reportable matter.
Documents, scans, screenshots containing additional information, e.g. correspondence, receipts that you have obtained.
You can send your complaints to firstname.lastname@example.org, indicating in the subject line that your case is a complaint.
Remember to send such an email from the address associated with your ZEN account. Otherwise, the application will not be properly accepted.
After submitting the complaint to the appropriate team, you will receive a return confirmation with a number for your case.