My order placed via ZEN Checkout wasn't delivered

Question

I paid for my order via ZEN Payment Gateway. Why wasn’t my product delivered yet?

Answer

If you used ZEN Payment Gateway to pay for your order in one of ZEN's partnering stores, but your order has not been delivered yet, please check the status of your transaction via the email from ZEN you received when starting the transaction (See also: Possible transaction statuses for ZEN Payment Gateway orders).

If after checking the transaction status you see that the transaction was completed, but you haven't received your purchased products yet, it’s best to check your product delivery status directly with a customer support team of the website you were purchasing from.

ZEN Support Team is here to help you with any payment-related issues that may arise. However, please keep in mind that we are not the ones who sell or deliver the products. Therefore, for the most accurate and up-to-date information about your product delivery, it's always best to reach out to the customer support team of the website you made the purchase from.

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