My payment via ZEN Payment Gateway is processing for a long period of time

Question

Why has my payment via ZEN Payment Gateway been processed for a long time? I've paid with Sofort or Trustly, but my transaction is not completed yet in ZEN Payment Gateway - what happened?

Answer

It may occasionally happen that bank transfer processing is delayed from 24 to 72 hours (business days only) due to Sofort's and Trustly's internal security proceedings. The transactions via these services initiated over the weekend will be processed on the next business day. This means that the overall processing time may be extended in such cases. Business days are from Monday to Friday, excluding bank holidays.

The processing time frame may also be extended if your purchased product or service can’t be delivered instantly. In such a case, the transaction status in ZEN will be shown as "Completed" and you should reach the merchant directly.

See also: My transaction via ZEN Payment Gateway was declined

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