I was charged twice for same order via ZEN Payment Gateway


What to do if I see 2 transactions via ZEN Payment Gateway in my bank statement, but I placed 1 order?


If you tried to pay for the same order multiple times (for example, because of errors during payment), the unfinished transactions may be displayed as pending in your bank statements.

As long as the transaction has not been completed and is only pending blockade, there is nothing to worry about. Your bank will automatically return funds for unfinished payments during the next settlement period.

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