Problems with withdrawing cash from an ATM

Question

Why couldn't I withdraw cash from an ATM via card?

Answer

If you faced a problem when withdrawing funds from an ATM, check if the cause could be one of the following:

If the cause is none of the above examples, don't worry! Contact us and we will help you verify the reason for the rejected transaction.

Do you need help?

We are always happy to help you in ZEN app support chat (open the link from your mobile device, we usually respond within 2-3 minutes) or by email hello@zen.com (we usually respond within 24 hours). When you contact us via e-mail, please send your message from the email address linked to your ZEN account.

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