I exceeded the limit of PIN attempts. What to do?

Question

I entered the wrong PIN for my card 3 times. What happens to the card? Will I be able to use it?

Answer

After entering an incorrect PIN code three times while withdrawing money from an ATM or making a payment. Your card will be temporarily blocked.
The blockade will disappear the next day (from 00:01) allowing you to enjoy using your card again.

If you have forgotten your PIN code, here's how you may check it.

If you need to make a payment during a temporary card blockade, you may use another ZEN Physical or Virtual card. ZEN cannot unblock the card earlier due to security reasons.

See also: Order a virtual card

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